customer service

Customer service hours are from 8am-5pm Monday through Friday.

Note: since we are a small company this means we also have a small staff. We ask for your patience while waiting for a reply, we’ll do our best to hurry back to you!

Call: (415) 410-8666
Email: ask@smallbatchpets.com

Frequently Asked Questions


What’s the difference between sliders, patties & blends?

Sliders are 1oz portions of our batches, these are available for dogs and cats. patties are 8oz portions of our batches and are only available for dogs. blends are 2lb. chubs and come in a variety of protein choices with or without veggies. These can be used for both dogs and cats but we do suggest that you add your own supplements and ingredients adequate for your pet.

How many sliders are in each bag?

Approximately, 48 lil’ guys. They are bagged per 3lbs. and sometimes 47 tips the scale sometimes 48 tips the scale. Whatever number makes 3lbs is what makes it in the bag.

What about bacteria in raw chicken?

Yup, it’s true raw chicken may contain bacteria. However, your dog or cat’s digestive system can easily deal with it(us humans can’t and that’s why we cook our food, generally). Your pet’s system was designed by nature to tolerate bacteria. Just think of all the stuff your dog tends to eat sometimes…hello? Trash, feces, licking their own privates? Enough with the graphic stuff, yes there may be some bacteria and yes your pet has a system that can handle it. Always remember to use safe handling methods when feeding raw chicken or any raw meat. Oh, and if you want to know more about the chicken we use in our batches and blends, shoot us an email and we’ll tell you more about it!

Can I feed cat sliders to my dog? And vise versa?

We suggest that you stick to the appropriate diet designed for your dog or cat. But if you make a mistake and buy the wrong diet you can certainly feed whatever food you purchased and not have any problems. Your cat won’t be saying woof, we promise.

Can I mix raw with kibble?

Simply put, it’s really not recommended. Mixing the two is sometimes the only way to transition from kibble to raw, but it may actually put more strain on the digestive system because they digest at different rates. Raw food is much more digestible, taking only 3-4 hours, while kibble usually takes 9-12 hours. That’s a big difference! Kibble is cooked and processed therefore it’s harder for your pet to digest because the molecules are bound tighter together. So, when raw and kibble are mixed together the raw will digest, leaving some of the kibble to rise to body temperature and ferment. Bacteria level in your pet’s digestive system will then rise and can cause some unwanted problems. Eeeep! No one wants that. If you are feeding both raw and kibble we suggest you alternate the two. For instance, feed raw for breakfast and kibble for dinner or vice versa.

Do you ship?

No, unfortunately for the time being we don’t.

I can’t find ratios, nutritional analysis, and other information I need. Why? Where is it?

We are in the process of making lots of changes to our site specially as we introduce more products. Email what you need or are looking for and we’ll email you back with the answers. Fast and easy!

I’m outside of California and cannot find your food. When will smallbatch be available everywhere else?

Good question. As of now we are sold in California, Colorado, Oregon, and Washington. As soon as we can get our paws on some more territory, we’ll let everyone know.