frequently asked questions
Products & Feeding
1. What’s the difference between frozen raw sliders, patties and blends? - Sliders are approximately 1oz portions of our ‘complete and balanced’ batches and are available in both dog and cat recipes. Patties are approximately 8oz portions of our ‘complete and balanced’ batches and are only available for dogs.
Base blends are 2lb bricks and come in a variety of protein choices. Meat, organs, and bone, without veggies. These can be used for both dogs and cats as supplemental or rotational feed.
2. How many patties are in the 6lb bags and 18lb box? How is that Bulk Box packaged? – There are 12 patties in the single 6lb bag and 36 patties in the 18lb box, divided into 3 sleeves of 12 patties each. The sleeves have a resealable zip top for easy storage in most freezers.
3. How many sliders are in each bag? – Bags are filled according to weight, not exact slider count. That said, below are the average amounts to expect in each bag:
3lb frozen raw (cat and dog)- approx. 44-48 sliders per bag
14oz freeze dried- approx. 44-48 sliders per bag
25oz freeze dried- approx. 75-80 sliders per bag
2lb Lightly Cooked- approx. 28-32 sliders per bag
5lb Lightly Cooked- approx. 75-80 sliders per bag
4. How many cups are in the 10z bags of freeze dried for cats?- There are approximately 6.5 cups in the 10oz bags.
5. How much do I feed my pet? – Check out our page – How to Feed – for our feeding guidelines. These are a general starting point so please adjust portions for your individual pets’ needs if necessary. 2-3% of their body weight per day for average activity level, adult pets is the guideline.
6. How do I feed the frozen patties or sliders?- Just thaw and serve! Yep, that easy! If your pet isn’t a fan of cold food, feel free to utilize a warm water bath or add a bit of warm water directly to the food to take the chill off. Room temperature is easier on tummies.
7. How do I feed the freeze dried food?- Add some warm water to your pet’s portion, wait a few minutes and mash up/mix in the water before serving. You can also break the sliders up before adding water it speed things up a bit. We recommend about ½ cup of water for every 4 sliders but feel free to adjust this based on your pet’s preferences.
8. Doesn’t raw food have bacteria? - Yep, it’s true raw meat may contain bacteria! Fortunately, healthy dog and cat bodies are designed for eating raw meat and foods prone to being higher in bacteria content. That said, our suppliers and production partners all follow strict food safety protocols throughout the entire production process to prevent contamination. We also test all of our batches for pathogens before they are released to distributors and retailers. Food safety begins with sourcing and types of raw materials. No MDM meats in smallbatch products!
9. Can I cook the raw food? – Unfortunately, we cannot recommend cooking our raw products. We do not have enough information available at this time on how cooking could alter the nutrients or the balance of the formula or how cooking could affect the ground bone. For temporary situations it may be fine, just with the understanding that it would be at your own discretion.
10. How long can I keep the thawed food in the fridge? – Once thawed, we recommend feeding within about 3 days for best quality and freshness. So go ahead and thaw out a few portions at a time for convenience!
11. I can’t find certain ratios, nutritional analysis, or other information I need. Can you help? - We are continually in the process of making updates to our site. Please reach out to Customer Service via Live Chat or Email with what you are looking for and we’ll get back to you with the most complete answer we can. Fast and easy!
12. Why are the Guaranteed Analysis numbers so different between the freeze dried and frozen foods? – Moisture content varies widely between frozen and freeze-dried foods, this makes those numbers appear very different from each other despite the formulas being almost identical.
13. What do I add to the Blends to make them complete? - Our 2lb frozen raw base blends, by AAFCO industry standards, are not considered to be complete and balanced and are intended for supplemental use. For this reason, we unfortunately do not have a recipe for customers to follow but encourage you to use them at your discretion with your specific pet’s needs in mind.
14. Is this food “certified organic”?- We try to source and use organic meat as often as possible but due to the many rules and regulations of the industry when it comes to labeling and organic certifications, this is not always possible. That said, as always, our meat products are always human grade, certified humanely raised, pasture raised/grass fed and finished where applicable and produce is always certified organic, no exceptions.
15. Why does this bag of food look/smell different from the last bag? - Color, texture and even sometimes smell or taste variation is completely normal between batches. This is due to the natural variances in the raw materials we use. Our use of whole food ingredients and avoidance of mechanically separated meats makes for beautifully unique, small batches, every time.
16. Can I feed cat sliders to my dog? And vice versa? - We suggest that you stick to the appropriate diet formulated for your dog or cat. But if you make a mistake and buy the wrong one, you can safely feed whatever food you purchased temporarily!
17. Can I mix raw with kibble? – Mixing different types of food is sometimes necessary or desired in introducing new foods to an existing diet. We encourage you to use our products with your pets’ specific needs in mind. Some pets may not tolerate long, slow transitions with different types of foods while others may benefit from doing so.
18. Help! Something is off with my pet's food! What do I do? – Not to worry! We take these concerns and reports very seriously. To best assist you, we ask that you include the following information with your messages to our Customer Service team:
Product name, protein and size
Lot code and/or expiration date (these can be found on the back of the bag and are either stamped in ink or stickered)
Your contact name and email address
Your location and store you shop with
Product issue
Any applicable photos of the issue