Privacy Policy

Last Updated: February 18, 2025

Smallbatch Pets, LLC ("Smallbatch," "we," "us," or "our") explains in this Privacy Policy ("Policy") how and why we collect, use, and disclose your information, including personal information, through smallbatchpets.com and related services (the "Site").

If you do not agree with this Policy, please discontinue use of the Site.

INFORMATION WE COLLECT

We collect information directly from you, automatically when you use the Site, and from third parties.

Categories of information we collect:

Identifying Information:

Name
Email address
Phone number
Billing and shipping address
Account credentials

Commercial Information:

Purchase history
Preferences

Payment Information:

Payment card details
Billing data

Internet or Network Activity:

IP address
Browser type
Pages visited
Date and time of access

Geolocation Data:

Approximate location based on IP address

Inferences:

Preferences derived from browsing or purchase behavior

Information you provide directly:

Creating an account
Making a purchase or subscribing to autoship
Signing up for email or SMS
Participating in surveys or promotions
Submitting reviews or pet photos
Contacting customer service

Information collected automatically:

We use cookies and similar technologies to collect:

Browsing activity
Time spent on pages
Links clicked

Information from other sources:

Social media platforms
Referrals from friends
Analytics and advertising partners

HOW WE USE YOUR INFORMATION

We use your information to:

Fulfill orders and provide services:

Process payments
Ship products
Manage subscriptions
Provide customer support

Communicate with you:

Send order updates
Respond to inquiries
Provide account notices

Marketing and promotions:

Send newsletters
Offer discounts
Provide product recommendations

Analytics and improvement:

Understand user behavior
Improve the Site
Develop new products

Legal and security purposes:

Prevent fraud
Comply with legal obligations
Enforce our terms

We may also use aggregated or de-identified data for research or marketing.

HOW WE SHARE INFORMATION

We may share information:

With service providers:

Payment processors
Shipping partners
Analytics providers
Marketing platforms

With advertising partners:

To measure and deliver relevant ads

With business partners:

For co-branded promotions

With affiliates within the Smallbatch corporate family

For legal reasons:

To comply with law or protect rights

In business transfers:

In connection with a merger or acquisition

Publicly:

When you post reviews or photos

COOKIES AND TRACKING

We use cookies to:

Personalize your experience
Analyze usage
Deliver targeted advertising

You can disable cookies in your browser settings, though some features may not function properly.

We use tools such as:

Google Analytics
Google Ads
Meta Ads

YOUR CHOICES

You may opt out of marketing by:

Clicking "Unsubscribe" in emails
Replying STOP to text messages

You may still receive transactional messages such as order confirmations.

DATA SECURITY

We use reasonable safeguards to protect your information. However, no system is completely secure.

DATA RETENTION

We retain information as long as necessary to:

Fulfill the purposes described
Comply with legal obligations
Resolve disputes
Enforce agreements

CHILDREN'S PRIVACY

Our Site is not directed to children under 13. We do not knowingly collect personal information from children.

CHANGES TO THIS POLICY

We may update this Policy periodically. Updates will be posted with a revised "Last Updated" date.

CONTACT US

Smallbatch Pets, Inc.
Email: info@smallbatchpets.com
Mail: Smallbatch Pets, Inc. - Attn: Privacy Team
2801 B Street, Suite #276
San Diego, CA 92102

ADDITIONAL STATE PRIVACY INFORMATION

Residents of California and certain other states may have the following rights:

Right to Know
Right to Delete
Right to Correct
Right to Opt-Out of Sale or Sharing
Right to Non-Discrimination

To exercise your rights, email: ecom@smallbatchpets.com